Frequently Asked Questions
wnidb FAQ — Answers to All Your Questions
From account verification to bonuses, cricket betting to withdrawals — find detailed answers to the most popular questions about wnidb right here.
Whether you are new to wnidb or a returning user, questions can come up that need an immediate answer. On this page we have brought together the most common questions about identity verification (KYC), cricket betting, withdrawals, and the welcome bonus. Every answer is written in plain English so you do not have to contact support repeatedly. If you still need help, our 24/7 live chat is always open.
Identity Verification
Identity Verification (KYC)
At wnidb, the National ID Card (NID) is most commonly used for the KYC process. A passport or driving licence is also accepted. The document must be clear and readable — blurry or marked-up images will not be accepted. Upload both sides of the document if required.
Yes, absolutely. The name on your wnidb account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, you may have trouble withdrawing funds and your account verification may be blocked. Make sure you enter the correct name when registering.
KYC verification is primarily for the security of your account. It ensures that no one else can use an account in your name. Completing verification before large withdrawals is important. It is a necessary step by wnidb to maintain fair play and a safe gaming environment.
When verification is rejected, a message is usually sent explaining the reason. The most common reasons are blurry images, an expired document, or a name mismatch. Correct the issue and resubmit. If it keeps getting rejected, contact our live chat — the team is ready to help in Bengali.
All documents uploaded to wnidb are protected through SSL encryption. They are used only for the verification process and are not shared with any third party. Protecting the privacy of your personal information is our priority.
Cricket Betting
Cricket Betting
Yes, wnidb offers the opportunity to bet on the Bangladesh Premier League (BPL), ICC tournaments, the T20 World Cup, and various other international cricket matches. A range of markets is offered, suitable for both experienced and new bettors.
Popular markets include match winner (for example, which team will win in a Bangladesh vs India match), toss, top batsman, total runs, over/under, and wicket markets. The rules for each market are different — read the details carefully before placing a bet.
wnidb offers a live in-play betting feature where you can place bets even while a match is in progress. Odds in this market change constantly, so quick decisions are needed. A good internet connection makes the live betting experience more enjoyable.
If a match remains incomplete due to rain or a no-result, the bet is generally considered void and the stake is refunded. However, specific rules may vary by market. Contact wnidb support for any clarification.
The minimum deposit for all types of betting on wnidb, including cricket, is ৳300. After that, you can place bets in any amount using the balance in your account. Special limits sometimes apply for major tournaments — check the details for the specific match.
Withdrawals
How to Withdraw Funds
At wnidb, the withdrawal process is generally completed within 5 to 30 minutes. This applies to all methods — bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer. The withdrawal process remains active at night as well.
Yes, wnidb operates 24 hours a day, 7 days a week. Whether it is night or a weekend, withdrawal requests can be made at any time. The standard processing time of 5-30 minutes applies in all cases, unless there is an unusual situation.
A "Pending" status means the request is being processed. It is usually completed within 30 minutes. If it takes longer than that and there is still no update, contact live chat with your transaction ID. An incomplete KYC can also hold up a withdrawal.
No. According to wnidb policy, withdrawals must always be made to a wallet or bank account registered in your own name. Funds are not sent to third-party accounts — this is a required rule for security and fraud prevention.
Yes, you can withdraw winnings from a bonus, but the wagering requirement must be met first. For the welcome bonus, you need to wager 20 times the bonus amount. For example, for a ৳2,000 bonus you need to place a total of ৳40,000 in bets — after that you can withdraw.
The minimum withdrawal amount at wnidb is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests for amounts less than this cannot be processed.
Welcome Bonus
Welcome Bonus
After opening a new account, a 200% bonus is automatically awarded on your first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 will give you a ৳2,000 bonus and your total balance will be ৳3,000. No code is needed to receive the bonus.
Wagering is calculated on the bonus amount only — not on the deposited funds. The requirement is 20 times. So if you receive a ৳2,000 bonus, you need to place a total of ৳40,000 in bets before you can withdraw bonus winnings. The deposited funds can be withdrawn at any time.
Generally, bets on slots, fishing games, and most casino games count toward wagering. The contribution rate may differ for some games. Ask support for the rate on a specific game, or check the bonus terms and conditions section.
Yes, you can request to cancel a bonus at any time. However, if a bonus is cancelled, the bonus amount and all winnings earned from the bonus will be removed from the account. Only the original deposited funds will remain. Think carefully before cancelling.
The bonus goes up to a maximum of ৳20,000. Depositing ৳10,000 earns a ৳20,000 bonus at the 200% rate. Depositing more than that will not increase the bonus beyond ৳20,000. For example, depositing ৳22,000 gives a bonus of ৳20,000 and a total balance of ৳42,000.
Yes. The first deposit must be ৳300 or more to receive the welcome bonus. Depositing ৳300 will earn a ৳600 bonus at the 200% rate and the total balance will be ৳900. Deposits can be made through all accepted methods: bKash, Nagad, Rocket, Upay, or bank transfer.
Still have questions? We are ready to help
If you did not find your answer in this FAQ, the wnidb support team is always available. Assistance is available in both Bengali and English, at any time of day.
Log in to wnidbSupport channels:
Live Chat — 24/7 instant help, chat in Bengali
Email — [email protected]
7 days a week, 24 hours a day — you will get a response at night too